Frequently Asked Questions
Everything you need to know about the Lavington Post App.
Account and Verification
How do I verify my Lavington address?
Enable location services, take a photo of a recent utility bill or rental agreement, and submit via the verification portal. Verification takes 24-48 hours.
Account and Verification
Why do businesses need ID verification?
To comply with the Kenyan Business Registration Act, KRA tax compliance, and to prevent fraud.
Account and Verification
Can I use LavingtonPost if I move away?
Your account becomes read-only. To post, you must verify a new Lavington address.
Content and Posting
What content is prohibited?
Content violating Kenyan Penal Code (hate speech), Copyright Act, or Community Guidelines.
Content and Posting
How are emergency alerts verified?
Automated location confirmation and moderator review. False alerts may lead to legal action.
Content and Posting
Can I advertise my business?
Yes, but you must obtain business verification (KES 500 per year) and provide accurate pricing (Consumer Protection Act).
Privacy and Security
How is my location data used?
Primarily to verify Lavington residency. Retained for 30 days, then anonymized.
Privacy and Security
Who sees my personal information?
The public sees your name and neighborhood. We use data for service provision. Authorities access only with legal requirement.
Transactions and Payments
What payment methods are accepted?
M-Pesa (Buy Goods) and card. All transactions are inclusive of VAT.
Transactions and Payments
What is your refund policy?
Boosted Posts: No refunds after 1 hour. Business Verification: Prorated refund if rejected.
Community
How are disputes handled?
Direct resolution is encouraged. Community moderators may intervene. We comply with the Kenyan Alternative Dispute Resolution Act.
Community
What is the Trust Score?
Based on verification level, positive interactions, and content quality.
Technical Support
App not working?
Check internet, update the app, clear cache. Email support@lavingtonpost.com if issues persist.
Technical Support
How do I delete my account?
Settings -> Account -> Delete Account. Data deleted within 30 days (transaction records retained 7 years for KRA).